Legal basis: Art. L521-1 Insurance Code — IDD | Recommendation: ACPR 2016-R-02
As a client of Groupe Bianco, you have the right to submit a complaint at any time regarding our services. A complaint is any expression of dissatisfaction relating to our services or the conduct of a member of staff.
By email: info@groupe-bianco.fr
By post: Groupe Bianco — Complaints Department, 31 Avenue Simone Veil — 06200 Nice, France
By phone: +33 (0)4 92 000 411 — Monday to Friday, 9:00–12:30 and 14:00–17:30
Acknowledgement of receipt within 10 working days — full response within 2 months maximum. Please include your contact details, contract number if applicable, and the nature of your dissatisfaction.
For any dispute relating to an insurance contract
TSA 50110 — 75441 Paris Cedex 09 | www.mediation-assurance.org
Free of charge for the consumer.
For any dispute relating to financial instruments or wealth management
17 place de la Bourse — 75082 Paris Cedex 02 | amf-france.org/fr/le-mediateur
For any dispute relating to professional credit
www.banque-france.fr/fr/a-votre-service/entreprises/saisir-mediation-credit
Independently of mediation, you retain the right to refer the matter to the competent courts at any time. Mediation is voluntary and does not suspend statutory limitation periods.
Last updated: 20 April 2026
