Online Dispute Resolution

Legal basis: EU Regulation No. 524/2013 | Directive: 2013/11/EU — consumer mediation

1. European ODR Platform

In accordance with Regulation (EU) No. 524/2013, the European Commission has set up an online dispute resolution (ODR) platform enabling European consumers to resolve their disputes in a simple, fast and cost-effective manner:

🔗 ODR Platform: https://consumer-redress.ec.europa.eu/index_fr

Available in 23 EU languages — entirely free of charge for consumers.

2. Contact address for online complaints

Email: info@groupe-bianco.fr
This address must be quoted when submitting a complaint via the ODR platform.

3. Priority of steps

We encourage you to contact us directly in the first instance (see Complaints & Mediation). If this approach does not resolve the matter, you may use the ODR platform or the relevant sector mediators.

Last updated: 20 April 2026